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Energy & Utilities

Transition to better outcomes

Solutions to streamline field operations

At Optko, we help you improve and optimise the way you work. We don’t change what makes your business unique — we help you do it better.

Optko empowers you to build smarter, faster, and more responsive field operations — designed for today’s dynamic service environment.

Our solutions enable operational excellence by increasing workforce productivity and efficiency, so your teams achieve more with the same resources. They reduce average repair and restoration times, improving customer satisfaction while lowering operational costs.

Features:

Dynamic resource scheduling ensures your staff are deployed where they’re needed most, allowing you to meet service demands with precision and flexibility.
Real-time responsiveness keeps your service delivery agile — adapting instantly to changes in demand or urgent repair needs.
Field teams can instantly access job details, capture on-site data, and update progress in real time, enhancing both service quality and turnaround time.
Comprehensive analytics provide visibility into performance trends, helping you identify improvement areas, optimise resource allocation, and continually refine your service delivery.

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Employees will be paid correctly

Paying workers accurately for time worked is complex. With 24/7 shifts, multiple allowances, diverse industrial awards, and a range of enterprise agreements, ensuring correct pay is an ongoing challenge. With new wage theft laws, there’s no room for error or complacency. Manual processes can no longer keep up — time validation and payroll accuracy must be a top priority.

Our solutions deliver accuracy, compliance, and transparency through:

An AI-powered engine automatically interprets awards and agreements. It can be tailored to reflect enterprise bargaining conditions, individual or role-based entitlements, site-specific rules, and all employee allowances.
Managers and supervisors can adjust time entries or claims with complete visibility and auditability. Every change is tracked, showing who made the claim, who reviewed it, and who approved it.
Fully compatible with HR and payroll platforms such as Oracle, ADP, Workday, and SAP. Through our open API, we can integrate with most payroll systems on the market.

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Increase employee satisfaction

Optko’s solutions empower your employees with flexibility and transparency to manage and maintain their work assignments, leading to higher satisfaction and engagement.

Our features include:

Employees can swap or bid for shifts, manage roster rotations, and plan breaks to support a healthier work-life balance.
Employees are automatically registered when they arrive on site, no more time-clock queues or manual clock-ins.
From any smartphone, tablet, or computer, staff can view their schedules, see who they’re rostered with, and request shifts or leave.
Employees can instantly see when they worked, what overtime or allowances were applied, and track approvals for completed shifts — providing full visibility and confidence in their pay and hours.

Our Energy and Utility software partners

Our strength lies in our software partners. Each partner brings unique capability which Optko harnesses to offer the best solutions available on the market.