New Totalmobile and Optko alliance to transform field operations.
New collaboration will bring cutting-edge field service technology and local service delivery expertise to organisations across Australia and New Zealand.
BELFAST, UK – June 6 2025 – Totalmobile, a leading field service management software (FSM) provider, has joined forces with Optko, a specialist in workforce optimisation, to deliver more effective, technology-enabled field operations across Australia and New Zealand.
The partnership brings together Totalmobile’s proven FSM platform with Optko’s experience in improving business performance through better processes, workforce automation, and operational clarity. Together, they aim to help organisations across the commercial, infrastructure, property, facilities management, healthcare, government, and emergency services sectors reduce inefficiencies, enhance visibility, and modernise how field services are planned and delivered.
Many organisations in the region still face challenges with fragmented systems, outdated scheduling tools, and limited insight into workforce activity. The Totalmobile-Optko partnership addresses these issues directly, introducing solutions that enable more accurate job allocation, real-time performance tracking, and a better experience for both customers and employees.
James Bouch, Head of Global Alliances at Totalmobile, commented: “Optko has a sharp understanding of the field service challenges facing organisations across Australia and New Zealand. Their local expertise, combined with our market-leading platform, puts us in a great position to help customers drive genuine performance improvements in how they work, serve, and scale their operations.”
Graeme Finck, Managing Director at Optko, said: “We are thrilled to partner with Totalmobile, bringing innovation and proven outcomes to our workforce optimisation solutions. We look forward to growing our partnership in Australia and New Zealand and delivering our customers richer FSM[Optko1] solutions.”
The move supports Totalmobile’s ongoing international growth strategy, which centres on partnering with leading local experts who bring strong relationships and sector insight. It also follows a string of recent global alliances, including CGI, HL Group and Pro:Public, as Totalmobile expands its reach and strengthens delivery across new geographical markets.
For more information, visit www.totalmobile.com or www.optko.io.
About Totalmobile
Established in 1985, Totalmobile is a global leader in field service management (FSM) software, dedicated to making work and the lives of field workers better. Our robust platform provides comprehensive field service capabilities, allowing clients to streamline operations, enhance efficiency, and achieve significant ROI. Totalmobile serves over 1,000 organisations in various sectors, including Housing & Property, FM, Emergency Services, Government, Utilities, Logistics, Telecoms, Transport, Fire & Security, and Health & Social Care, supporting over 500,000 workers daily. Headquartered in Belfast, Totalmobile operates in the UK, Ireland, Sweden, and Australia, employing over 400 professionals across seven locations. Committed to innovation, we aim to redefine excellence in the field service industry, delivering measurable value and operational excellence for our clients.
About Optko
At Optko, our vision is “Enabling organisations to focus on what matters”, driving business optimisation and improvement.
Our journey with each of our customers begins with exploration to fully understand their business and set goals and plans to define a clear roadmap for optimisation and improvement. We review processes, look for process improvement and implement the latest technologies to help run, streamline, manage and monitor their operations to deliver measurable outcomes. We identify and implement optimisation tools to support automation and continuous improvement, and then review success, providing ongoing advice on how organisations can achieve their strategic objectives.
