We are hiring a Senior Implementation Consultant

What qualifications are required?

We seek candidates with a qualifications in Information Technology, Computer Science, Software Engineering or equivalent gained though experience.

What is the application process?

Interested candidates can submit their resumes via email to: info@optko.io

To be successful in the role you must be highly experienced workforce implementation consultant, who has worked in the delivery of solutions to airline clients.

You must be fluent in speaking and writing English.

What skills are needed?

What is the job location?

What is the Pay range?

The position is based at our Melbourne office, with a 50/50 hybrid working arrangement. Some travel may be required for the role.

When is the application deadline?

A competitive salary rate is offered based on experience and qualifications.

Applications will be accepted until 10th July 2026.

We will be shortlisting and interviewing suitable candidates as we receive applications.

Senior Implementation Consultant - Role description

At Optko, we’re about optimising organisations. We offer software solutions to companies to streamline their workforce, making their operations more efficient. Our partner software solutions are the best in the industry and together with our small but dedicated team we work with some of Australia’s iconic brands.

About us:

Optko began 5 years ago to bring the best optimisation software solutions to Australian and APAC clients. Our small team of dedicated professionals offers organisations the most innovative workforce software solutions on the market. We provide our customers with solutions that can transform how they do things, increasing productivity, optimising their resources and improving business outcomes. Today we operate across Australia and into SE Asia, with solution partners in Europe, Canada, UK and the USA.

Summary of Position

Based in Melbourne, working under a Work from Home/Office/Customer site Hybrid, the Senior Implementation Consultant, reporting to the CTO, is accountable to deliver Optko software solutions to meet our customers’ expectations. This is an autonomous role, where you will be expected to consistently deliver high quality work, under limited guidance. You will own the customer experience to always ensure the customers’ solution requirements are satisfied.

Working alongside our project managers, project team and software partners, you will deliver software solutions, bringing business and technical transformation to Optko’s customers. You will manage and guide the Software Configuration Specialist, such that you are also accountable for the quality and timeliness of their work. You will collaborate with Optko CTO, Optko Project Manager and Optko’s software suppliers to ensure project success and to minimise delivery risks and issues.

The role:

In this role, you will:

• Discuss, understand, and document the current (“as-is”) business rules and any future (“to-be”) business requirements with clients.

• Lead discovery sessions with clients to capture and define:

• Business requirements

• Functional requirements

• Non-functional requirements for the new software solution.

• Lead and be accountable for the work of the Junior Implementation Consultant, directing the mapping and configuration of client business requirements into the software system.

• Lead testing, prototyping and UAT to validate that the solution meets client requirements.

• Lead the following:

• Meetings

• Client workshops

• Other activities as directed by the CTO or Project Manager.

• Support pre-sales by contributing implementation expertise to the sales process, including:

• Configuration requirements

• Integration requirements

• Key delivery criteria

• Support the sales team in:

• Demonstrating software solutions

• Preparing proposals

• Developing solution pricing

• Drive Optko’s ongoing business improvement initiatives, including the evaluation and implementation of new tools and systems.

To be successful in this role, you will have:

• Experience in business analysis within a complex industry (e.g. transport, aviation), or a similar industry involving the definition of software solutions for large workforce teams.

• Experience in developing:

• User stories

• Use cases and applying these to the design of future business processes and requirements definitions.

• Strong organisational skills, including the ability to:

• Manage multiple tasks simultaneously

• Work effectively under pressure

• Meet tight deadlines

• Excellent communication and interpersonal skills, including:

• Strong verbal and written communication

• Ability to build relationships with existing and prospective customers

• Ability to manage stakeholders at all levels

• Knowledge of:

• Data sets

• Technical integrations to ensure that new software solutions are properly defined within the context of existing business systems and processes.

• Knowledge of project management methodologies, such as:

• Agile

• Waterfall and an understanding of how these methodologies can be applied.

• Advanced Microsoft Excel skills; proficiency with broader Microsoft 365 suite and project tools.

• Bonus: Experience with workforce management solutions (e.g. JCP, JMP, UKG, Dayforce, or similar).

Role Stakeholders

Reports

• You will manage the Implementation Consultant as a direct report.

• You will report to Optko CTO.

Key Relationships

• Optko Managing Director

• Optko Project Manager / Project Coordinator.

• Optko Customers.

• Optko Software Partners.

What you’ll get from us:

We’re committed to looking after you, we offer:

• Flexible working arrangements, including:

• Flexible work hours

• Work-from-home options

• Office located in Central Melbourne, close to Train stations and Cafés

• “Dress for Your Day” policy, allowing you to wear what is appropriate for:

• The type of work you are doing

• Your schedule for the day

• Training and ongoing support to encourage professional growth and development.

• IT allowance to help cover personal technology expenses

Submit Application

How to Apply

Please send your resume (MS Word or PDF) and a brief cover letter with the Title "Application for Senior Implementation Consultant" in the email subject line, to: Info@optko.io

Please indicate your expected salary with your application.

Role inquiries

Reach out to us for inquiries about the role.